Privacy policy

Last Updated: May 1st, 2026

This Privacy Policy describes how Rosebury (“we”, “us”, “our”) gathers, uses, and safeguards your personal data when you access shoprosebury.com, place an order, or otherwise engage with our services (the “Services”).

Our online store is operated and hosted through Shopify as our e-commerce platform.

By accessing or using our Services, you confirm that you have reviewed and understood this Privacy Policy.

1. Data Controller / Business Information

Rockstone Commerce LLC, LLC, registered under number 2025-001824712 and operating under the name Rosebury, is responsible for determining how your personal data is collected and used in accordance with applicable U.S. privacy laws.

Shopify functions as our service provider and processes data on our behalf.

2. Information We Collect

A. Information you provide directly

When interacting with our Services, we may collect the following details:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (securely processed; full card numbers are not stored by us)
  • Order-related information (including purchases, returns, and support communications)

B. Information collected automatically

Through technologies such as cookies, tracking pixels, and analytics tools, we may automatically gather:

  • IP address
  • Browser type and device specifications
  • Pages visited and duration of visits
  • Shopping cart activity (including added or removed items and abandoned carts)

C. Information from third parties

We may receive limited personal data from:

  • Payment service providers
  • Shopify
  • Advertising and marketing partners (Meta (Facebook/Instagram), Google Ads)

We do not purchase or sell personal data.

If you reside in California or another U.S. state with applicable privacy legislation, you may be entitled to additional rights under laws such as the CCPA/CPRA and similar regulations (see Section 7).

3. How We Use Your Information

We process your personal information in line with U.S. federal and state privacy laws (including the FTC Act and applicable consumer privacy statutes) for the following purposes:

A. Order processing

  • Set up and manage your account
  • Process payments securely
  • Prepare and ship orders
  • Provide tracking and shipping updates
  • Manage returns, exchanges, and refunds

B. Customer support

  • Respond to inquiries, complaints, and requests
  • Address product or delivery issues

C. Service improvement and personalization

  • Evaluate website performance and user behavior
  • Enhance site functionality, navigation, and product offerings
  • Show content tailored to your preferences

D. Marketing and advertising (where permitted by law)

  • Send promotional messages or newsletters (where consent is required)
  • Display relevant or general advertisements both on and off our website

You may unsubscribe from marketing communications at any time via the link in our emails or by contacting us directly.

We may group customers or create behavioral profiles based on browsing or purchase activity. You may opt out of such profiling by contacting info@shoprosebury.com.

E. Security and fraud prevention

  • Safeguard user accounts
  • Identify and prevent fraudulent activities
  • Maintain secure transaction processes

F. Legal obligations

We may use personal data to comply with:

  • U.S. tax laws
  • Accounting requirements
  • Consumer protection and e-commerce regulations
  • Law enforcement or governmental requests where legally required

4. How We Share Your Information

We only disclose personal data when necessary for business operations:

A. Shopify

Shopify provides hosting, payment processing, analytics, reporting, and fraud prevention services.

B. Service providers

We may share information with:

  • Payment processors
  • Shipping and logistics providers
  • IT, analytics, and customer support services
  • Email and marketing platforms

These parties act as service providers under U.S. privacy laws and are not permitted to use your information for their own independent purposes.

C. Marketing partners

We may provide hashed or pseudonymized data to advertising partners (Meta (Facebook/Instagram), Google Ads) to support targeted advertising. These partners process such data under their own privacy policies.

D. Legal disclosures

We may release personal information when necessary:

  • To comply with legal obligations, subpoenas, or official requests
  • To protect our rights, property, or safety

We do not sell personal information.

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Enable essential website functions (such as checkout, login, and preferences)
  • Monitor and analyze website performance
  • Support advertising and remarketing efforts

You can control cookie preferences through your browser settings or the cookie banner on shoprosebury.com. Disabling cookies may limit certain features of the website.

6. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data. However, no system can guarantee complete security.

Your information may be stored:

  • On secure servers located in the United States
  • By Shopify, which may process and store data in the United States, Canada, or other regions in accordance with its Data Processing Addendum

We retain personal data only for as long as necessary to deliver our Services or comply with legal obligations.

7. Your Rights Under U.S. Privacy Laws (Including CCPA/CPRA)

Depending on your place of residence (including California, Virginia, Colorado, Connecticut, and other states), you may have the following rights:

  • Right to know: Request access to the personal data we collect about you
  • Right to delete: Request removal of your personal information
  • Right to correct: Request correction of inaccurate or incomplete data
  • Right to opt-out: Object to the sale, sharing, or use of personal data for targeted advertising
  • Right to portability: Request a transferable copy of your data
  • Right to limit use of sensitive data: Where applicable

To exercise any of these rights, please contact us at info@shoprosebury.com.

We may request verification of your identity before fulfilling your request. Where permitted by law, you may appoint an authorized representative.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13, in accordance with the Children’s Online Privacy Protection Act (COPPA).

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can remove it.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their policies before submitting any personal data.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy when necessary. The “Last Updated” date above indicates the most recent revision. Where legally required, we will inform you of significant updates.

11. Contact

If you have any questions or wish to exercise your rights, you may contact us using the details below:

Customer Service Hours: 9:00 AM – 5:00 PM (EST)
Email: info@shoprosebury.com
Phone: +1 708 604 6913

Support is provided from the United States, with dedicated English-language assistance for U.S. customers.

We aim to respond to all inquiries within 24 hours on business days.