Shipping policy

This Shipping Policy governs all orders delivered within the United States.
Our goal is to ensure a dependable, straightforward, and transparent shipping experience.

1. Shipping Fees

Shipping is completely free on all orders. There are no additional shipping or handling fees.

2. Order Processing Time

    All orders are processed within 1–3 business days.
    (Valid Monday–Friday, excluding public holidays.)

    Orders received on weekends or public holidays will be processed on the next working day.

    3. Shipping time

    Once processed, your order will be shipped from our logistics centre.
    The average delivery time to the United States is:

    8–12 working days
    (Monday–Friday)

    Shipping time may vary due to:

    • Seasonal demand
    • Logistics or transport capacity utilisation
    • Customs clearance processes
    • Holidays
    • High order volume in warehouse sales

    4. Total Estimated Delivery Time

    Total delivery time includes:

    • Processing time: 1–3 business days

    • Shipping time: 8–12 business days

    → Estimated total: approximately 9-15 business days from the date of purchase.

    Please note:
    These are estimates. External factors may affect delivery times.
    Our logistics team continuously monitors all shipments.

    5. Order Cut-Off Time

    Orders placed by 6:00 PM (EST), Monday through Friday, are eligible for same-day processing. Orders placed after the cut-off time, or during weekends and public holidays, will be processed on the next working day.

    6. Customs & Import Charges

    U.S. customers will not be charged any additional customs, duties, or import fees on delivery.

    7. Address Modifications

    Address updates can be requested within 24 hours after placing an order.
    After the order has been shipped, it is no longer possible to make changes.

    8. Order Cancellation

    Orders may be canceled at any time prior to shipment.
    Once an order has been dispatched, cancellations are no longer accepted.
    You may still return items in accordance with our Return & Refund Policy.

    10. Customer Support

    Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
    Email: info@shoprosebury.com
    Phone: +1 708 604 6913
    Contact form: Click here

    Support is provided from the United States, with dedicated English-language assistance for U.S. customers.

    11. Company Details

    This website is operated by:

    Rockstone Commerce LLC
    Registration Number: 2025-001824712
    Business Address: 312 W 2nd Street, Suite A2299, Casper, WY 82601, United States

    For information regarding returns, please refer to our Return & Refund Policy.